General Questions

Should the full value of the E-hotel vouchers be redeemed at once?
Yes, E-hotel vouchers can only be used for a single transaction.
What do I do if I lose my E-hotel vouchers?
Please contact inquiries@ugaescapes.com for inquiries on E-hotel vouchers, and we will assist in reissuing the E-hotel vouchers.
Can E-hotel vouchers be redeemed for cash?
No, E-hotel vouchers cannot be redeemed for cash.
How can the recipient redeem an E-hotel voucher?
The recipient can redeem an E-hotel voucher by presenting an email print-out or a snapshot of the voucher, together with an official form of identification and the reservation confirmation
How we can utilize E-hotel vouchers?
After purchasing E-hotel vouchers, you can call our hotline +94 11 2331 322 or +94115671000 or email inquiries@ugaescapes.com, to place the reservation, once your travel dates are confirmed.
How are the E-hotel vouchers delivered?
You will receive your E-hotel vouchers via email
Do E-hotel vouchers have an expiration date?
Yes, You can locate the respective validity information on each E-hotel voucher.
What currency and denominations are E-hotel vouchers available in?
E-hotel vouchers are available in USD
What can E-hotel vouchers be used for?
E-hotel vouchers can be used for accommodation and experiences as outlined in the package purchased.
Where can I use my E-hotel vouchers?
E-hotel vouchers can be used at uga properties as per the package purchased.
How can I purchase E-hotel vouchers ?
All E-hotel vouchers can be purchased online using a Visa or MasterCard, American Express Card through this online portal.
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